About Us

OUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK

ukflights.co.in :When you buy an ATOL protected air holiday package or flight from ukflights.co.in, you will receive a Confirmation Invoice from us (or our authorized agent through which you booked) confirming your arrangements.
To ensure peace of mind of our esteemed customers whenever a flight ticket of any scheduled airline is bought from us, following are already included in that:

  • ATOL :This fees is already included.
  • SAFI:Scheduled airline failure insurance.

PAYMENTS 
 
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking.  As most airlines have a 72 hour ticketing deadline we request full payment at the time of booking.  In circumstances where full payment is not required a deposit must be paid to secure the booking.  It must be noted that deposits do not guarantee the fare; they only guarantee the seat and deposits are non-refundable. 
 
All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received.  If you do not pay as described; your flights / holidays will be automatically cancelled. We do not send reminders. We are entitled to cancel your flights / holidays for non-payment as specified. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay us cancellation charges.

No contract will come into existence between us until we accept your booking and we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds. 

Payment can be made by the various method Bank transfers, Cheque payable to TTA Trustees (UK) Ltd T/trustees of Clients Monies of Global Perfection Ltd, or by debit or credit cards stated on the site (Visa/Masters/Visa Electron /Maestro /Amex /Diners /JCB /Solo (UK only).

ALL SERVICE OFFERED ARE SUBJECT TO AVAILABILITY

When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.  
 
It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

AMENDMENTS
 
 
If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. 
 
Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below. 
Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge.

CANCELLATION BY PASSENGER
 
 
You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply subject to booking fees charged by the airlines agents. Cancellation charges on airline tickets are dependant on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge.  If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.  Refunds take approximately 12 weeks to process from the time the tickets are returned.

DATA PROTECTION POLICY
 
 
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc. 
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. 
 
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot complete your booking. In making this booking, you consent to this information being passed on to the relevant persons.

BOOKINGS MADE OVER TELEPHONE
 
 
If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorization to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. 
 
If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.

BEHAVIOUR  
 
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation, should ukflights.co.in find it necessary to effect any such alteration or cancellation, they will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by ukflights.co.in upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of ukflights.co.in shall cease in any event if ukflights.co.in has exercised due diligence in acting as booking agent. 
 
ukflights.co.in will not be bound by any statement or representation unless it is in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of ukflights.co.in is authorized to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Major including amongst others: such as war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, epidemic, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position of any country by telephoning the Foreign and Commonwealth Office's Travel Advice Unit on 0845 850 2829, www.fco.gov.uk
 
FLIGHTS AND FLIGHT TRAVEL DOCUMENTS 
 
Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.  
 
In relation to flights, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of Iota's published fare. 
Please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

RECONFIRMING ALL FLIGHTS
 
 
You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement. 
 
TRAVEL DOCUMENTS CHECKING AND DESPATCH 
 
It is your responsibility to check that all travel documents issued are correct. The address for all documentation will be that given at the time of booking. Documents will normally be dispatched 7 days before departure. For bookings made within 14 days of departure it may be necessary for you to collect your air tickets at the airport at an extra charge. Any other vouchers will be posted/faxed to you direct. Scheduled airline tickets are sent by Royal Mail first class post. In the event of ticket loss or delay, it will be your responsibility to pay additional expenses incurred by us to arrange and post duplicate tickets. Guaranteed next day delivery can be arranged at additional cost, which can be advised at time of booking. LATE BOOKINGS may also require Special/Courier delivery of documents in which case we will tell you the charges at the time of booking.
INSURANCE 
 
We strongly recommend that you and all members of your party are covered by a policy of travel insurance. If you suffer from any disability or medical condition you must disclose this in advance to the insurance company. All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable and you should check at the time of purchase. The 14 day cooling off period only applies if you have not departed the UK or made any claim under the insurance policy.

 

PASSPORT, VISA AND HEALTH INFORMATION/REQUIRMENTS


The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold a passport marked "British Citizen". If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure.
It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information.
It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. If you hold a UK passport and require information in respect of the validity of your passport, procedure and time required to apply for a passport or renew an existing passport, the regulations in respect of minors, or if your passport has been lost or stolen, you can contact the UK Passport Service help line on 0870 521 0410 or on the internet at www.ukpa.gov.uk
It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. If you require information in respect of current visa requirements, procedure and time required to apply for the applicable visa, you should contact the Foreign and Commonwealth Office. Their telephone number is 020 7008 8438 and their website address is www.fco.gov.uk. Please note that specific requirements for specific countries can be complex and subject to change at short notice.
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:

  • The child reaches the age of 16; or
  • The passport on which the child is included expires; or
  • The passport on which the child is included is replaced or an amendment results in the issue of a new passport

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavor to make the necessary changes to your holiday documentation.
If you are traveling to or via the United States and if you come from a country that is part of the Visa Exemption Programmer, from 12 January the Electronic System for Travel Authorization (ESTA) replaces the form that has until now been completed on the plane.
If you travel to the USA from 12 January 2009, it is essential that you complete the ESTA form before you travel in order to receive travel authorization that must be printed off.
You must take this travel authorization with you when you travel. If you do not have this document or if it is invalid, the airline company may refuse to allow you to board the aircraft.
The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.
This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.
In most cases, electronic travel authorization is granted online almost immediately by specifying "authorization approved". It is valid for a period of two years or until expiry of the passport.
You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Information about how to get medical treatment abroad and how to get reduced cost, and sometimes free treatment in Europe can be found in the NHS leaflet "Health Advice for Travelers".


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